更新：到我们的维多利亚时代的客户
随着Covid-19的情况持续快速发展，我们希望确保您迄今为止，您可以保持在Shell品牌服务站发生的事情。
The health and safety of the community that we service and our on-site team members is paramount. As per the recent announcement from the Victorian Government, the wearing of face masks or coverings is now强制性的throughout Victoria for anybody leaving their home, unless a lawful exception applies.
Therefore, should you need to visit a Shell branded service station in these areas to fill up for essential travel or to stock up on essential groceries, we expect that you comply with this mandate and wear a face mask or covering while in store or on the forecourt unless an exception applies to you. Masks have also become compulsory for our team members, unless they too have an exception. Please also continue to practice social distancing where possible.
For more information visit the Victoria Department of Health and Human Services Coronavirus (COVID-19) page athttps://www.dhhs.vic.gov.au/coronavirus.
所有网站都实施了增强的卫生措施，并确保正在进行定期的清洁和消毒，并在适当的情况下，以帮助客户充满信心。
Thank you for understanding and for doing the right thing as we all navigate through this challenging time together.
COVID-19 Customer Update
We acknowledge that this is a very difficult time for our customers, Australians and the economy in general in light of the Covid-19 pandemic.
我们专注于我们员工，承包商，客户和我们经营的许多社区的健康和安全，同时还确保我们保持安全可靠的液体燃料供应，以支持我们的客户和澳大利亚经济。
作为我们编写的业务，并正在与我们的员工，客户，政府和供应商一起工作，以确保对我们提供的重要产品的影响最小。
As the COVID-19 situation continues to evolve rapidly, we want to ensure you are kept up to date with what is happening at Shell branded and Shell Coles Express service stations.
The health and safety of workers and the community that we service is paramount and all sites are working hard to implement enhanced hygiene measures, ensure regular cleaning and sanitizing is being performed and that materials are in place to assist customers refuel with confidence.
我们希望向您保证，随着服务站被政府作为社区的基本服务归类，我们的网站完全运行，每天都会在澳大利亚（尽可能发生）。我们还确认此时，我们的服务站的驾驶者没有燃料供应短缺的主要风险，我们的供应链正在运行。
健康和卫生
In line with the advice from government and health experts we are implementing changes to our work and cleaning practices to ensure the health and hygiene of our customers, their families and the thousands of team members who operate the sites.
这些额外的额外步骤已经在Shell品牌和Shell CoSest Express服务站实施，以确保每个人都符合澳大利亚健康部门提供的指南，以确保网站提供舒适的环境，这些指南与冠状病毒（Covid-19）相关联。
- All sites are increasing hygiene practices, wiping surfaces regularly, monitoring any signs of illness with staff or customers, hand washing regularly and maintaining safe social distances wherever possible.
- Measures include wiping down pump nozzle handles and ensuring hand wipes are available on request at the counter in all stores for customers to use at the pumps. Our stores with public bathrooms are also having more frequent cleaning cycles for comfort and hygiene of our customers.
- Team members have been instructed not to come to work if they are feeling unwell, presenting any symptoms, or been in close contact with a suspected or confirmed case.
- In line with guidelines the teams are ensuring they practice social distancing and requesting customers abide by the minimum 1.5metre separation when in the stores.
For Shell Card customers - We care about your business
我们了解，这些目前的情况对所有澳大利亚人都挑战，许多大型和小企业都受到影响。我们鼓励您审查最近的政府business support packagefor more information on measures that may provide relief for financially distressed businesses, and if you have any questions or concerns about your Shell Card account, please联系我们.
Shell branded service stations are operated by Viva Energy Australia, independent dealers and科尔斯表达, as such, future updates about Shell sites will be posted here as needed and on the Coles Express update page.
Thank you for your support and cooperation as we navigate through this challenging time together.