Get to Know Our People - Silvana Farrugia

Meet our people and learn more about the faces behind Viva Energy.

22 Jun 2020
BY
  • Viva Energy Australia
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  1. 我在Viva Energy工作雷电竞since May 2006 (first with Shell and then with Viva Energy since 2014).
  2. 我的第一份工作是as a Chief Chemist at a Lubricants plant in Melbourne.
  3. My role isas a Product Support Engineer on the Fuels and Lubricants Technical Helpdesk. I love the technical aspects of fuels and lubricants. I’m a chemist at heart.
  4. I help people reach their destinationby recommending the correct lubricant or fuel for their specific application so they can optimise their equipment which is good for their business.
  5. The best part of my jobis the diverse nature of enquiries from customers all over Australia including large mining customers as well as smaller general public customers.
  6. The biggest misconception人们对我的角色有关我的职责是询问是简单和重复的。
  7. I was led to this career通过我对内燃机如何运作的，以及我对化学的热情。
  8. I prefer to start the dayby eating my Weet-Bix with whatever fruit I have available – kiwi, bananas, apples, grapes, yum!
  9. I prefer to end the dayby kissing my children good night.
  10. I am energised通过V雷电竞iva Energy的业务战略，它涵盖了所有基地，让我对下一个挑战感到兴奋。
  11. In light of COVID-19, how has your role or way of working changed?I’m still helping our customers, but am doing this from home. I look forward to performing my role back at the office and terminals as that really helps ideas flow.
  12. The most interesting thingI am working on right now is Product Quality audits of our lubricants terminals. Prior to the current travel restrictions, I had an opportunity to meet many colleagues in different parts of the business, and see our terminals all over the country which I really enjoyed. It was wonderful to meet so many dedicated people. I’m also working with our Lubricants team and again before our “new normal” came into effect, I valued the chance to meet many customers face-to-face whom I had spoken with on the telephone. These experiences have all added to my skills, but made use of my current experience and knowledge.
  13. 一种行为我归功于我的成功，分享了我的知识和与客户的经验，因为它有助于他们充分利用他们的设备。
  14. 最有趣/最难忘的时刻我在工作的时候是在这项业务工作14年后，我的经理称之为为一个为他的泵而需要石油的农民，并质疑我是否有帮助他的知识。我提到我一直在石油行业工作32年，我可以帮助。它终于点击了谁，在我们哭泣之前我们都笑了。
  15. The worst job I ever hadwas as a cashier at a local shop, but from this, I learned all about customer service and the value of money.
  16. The biggest mistake I madeearly on in my career was trying to do everything without any help, and I learned that work can be better when we all work together.
  17. The greatest career adviceI was given was always ask when you don’t know.
  18. 最重要的技能every person should have is to listen and be open to new ideas.
  19. 一个主题我希望我更加了解变速箱的工作原理。
  20. Early bird or night owl?Early bird.
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