The advent of sign-on-glass (SOG) technology, and particularly its use across mobile applications, is bringing much needed efficiencies for freight operators and their customers. And this is only a fraction of the technology's potential.
Keeping up with customer expectations takes constant innovation and, of course, is a key component of the freight transport industry. Fortunately for operators, digital technology has paved the way for a raft of smarter solutions.
登录玻璃技术如何工作？
When an item is delivered, instead of requiring a physical signature from the recipient, which must be scanned or faxed to the customer as confirmation, SOG technology captures their signature digitally. This can save time and paperwork and, more importantly, provides freight customers with instant electronic proof-of-delivery, which can streamline other processes. And now that the technology is available through cost-efficient mobile apps, it is within the reach of companies of all sizes.
The issue of missing goods
数字交付技术的一个关键优势是，电子签名以及时间和地点的数据可以提供具有更多水密保险的公司，如果收件人造成虚假的“缺失的商品”索赔。
At least that’s the widely held view. When you get down to the nitty gritty, however, there is some concern over whether electronic signatures have enough legal sway.
Relevant legislation, such as the Electronic Transactions Act 1999 and various corresponding State and Territory Acts, generally states that contracts and transactions are not necessarily invalid if executed electronically.[1]However, an e-signature alone may not be enough to stand up in court.
E-signatures and the law
While progress has been made with current technology and the law, e-signatures are not immune to legal challenge. Under Commonwealth law, there are various criteria that need to be satisfied for an e-signature to be considered evidence of execution of a ‘document’ by a person or entity. For instance, the method of signing should be reliable given the circumstances, it should identify the person signing, and consent must be given by the recipient for the use of e-signatures.
但是，即使满足这些要求，它仍然很难证明他们的电子签名不受第三方目睹的签名者的身份。[2]不幸的是，这意味着运营商仍然可以开放到呼吁的可能性，即使供应商在电子码头上有电子签名的副本，他们也没有收到他们的货物。
数字签名工具，与电子签名不同，包含身份验证和认证方法 - 例如公钥加密 - 可以提供额外的证据表明，提供数字签名的个人是他们认为它们的数字签名，但即使这些也不是万无一失。[3][4]
考虑到这些局限性，选择提供归档功能的电子验证软件可能有用，以便您可以轻松检索数据，特别是在发生争议。[5]
安全性和生产力
Sign-on-glass technology also has positive implications for safety issues around the delivery of dangerous goods, says Felix Ohle, Transport Business Manager at Viva Energy.
“在未来，我们预计将SOG技术与供应商管理库存（VMI）技术集成，这意味着在危险货物交付点的手工工作将被淘汰......通过我们也希望实时获得实时的技术反馈分配运动，这意味着我们可以更精确地计划交通，以优化我们危险货物交付与公众的互动。“
Additionally, by shifting higher proportions of the delivery process onto the SOG platform and thereby reducing the need for manual work, there is the opportunity to reduce customer site contact time, meaning you can get more use out of distribution assets.
不仅仅是一种新技术
要挖掘额外的福利，软件可以轻松集成到现有的传输管理系统中。实时访问签名使客户能够在完成交付的分钟内生成发票，并将发票差异保持在最低限度，这有助于货运运营商提高现金流量，并更有效地运营业务。
Paul Bell, Project Manager at Viva Energy, says the technology can be leveraged even further.
"We intend to use the devices for more and more functions in cab, rather than just pure proof of delivery. Case in point: our next step is to send the latest DIP information to the tablet. This allows the driver to confirm capacity, drop the load and again speed up time on site. This has a direct benefit for Viva Energy, our customers and our transport partners."
事实上,菲利克斯部说SOG应该被考虑a way of doing business, not a just new technology.
"It needs to become intrinsic to what we do and how we think and we need to make it part of our daily routine and habits."
[1]Maddocks website,'电子签名，可执行吗？就是那个问题'，accessed 25 October 2016
[2]As above.
[3]As above.
[4]FindLaw Australia website,‘Electronic signatures and their legal validity in Australia’, accessed 25 October 2016.
[5]As above.
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