需要几十人在各种各样的交易中工作，以保持吉朗炼油厂保持良好维护和顺利运行。关键是明确和最新的关于优先事项和工作状况的沟通。在炼油厂内需要大量的维护工作，涵盖多项运营，贸易和技术组，了解实时活动的地位是具有挑战性的，但有必要确保安全高效的结果。现在，由于巨大的团队努力，我们有一个创新的解决方案：Liveschedule。
LiveChedule是Viva雷电竞 Energy的新型数字维护仪器和电气（I＆E）部门的数字维护通信工具。它允许炼油厂的任何人实时检查I＆e维护活动的状态，并以更有效和更敏捷的方式促进维护资源的利用。
Identifying the problem
Through engaging with our employees we found that there were inefficiencies around our maintenance execution. Working on the front-line, our I&E maintenance team was ideally positioned to identify the issues and also work on a solution. Through an intensive, design thinking training program, the team were empowered to lead the process, engage other stakeholders and define the challenges through a process of discovery.
调查结果
炼油厂维护的所有主要利益相关者都经历了类似的挫折，影响其有效的工作能力。
这包括并不总是知道当天最高的优先职务是或当优先事项发生变化时。他们并不总是知道是否有一段时间的延迟，他们已经花了时间准备。他们并不总是有信心他们可以在没有被追逐工作状态更新的人中打断的情况下进行工作。
A better solution was definitely needed!
Brainstorming
我们的吉朗炼油厂创新铅，Matt Hudson，I＆E团队认为，需要一种新的方式来允许利益相关者实时沟通。“该团队发现，定期维护活动地位缺乏透明度正在创造效率低下的工作实践，”马特说。“简化通信将使资源能够适当顺利地分配，提供准确的状态更新，减少设备停机时间，并最终提高效率和可靠性结果。”
炼油厂使用专有的软件平台来管理其维护计划，虽然与企业资源规划（ERP）系统一起达到了大多数要求，但缺乏的是一种通信工具，可以支持大量工作的实时优化以动态的方式执行。
通过一系列涉及所有利益相关者的一系列想法生成练习，该团队提出了几种潜在的解决方案。从这些方面，选择了Liveschedule的概念作为将为维护效率的最大积极影响的选择。
Let the experiments begin!
The process that ultimately delivered LiveSchedule was based on trial, feedback and refinement. This meant constantly updating the system and accommodating regular changes easily and cost effectively into the testing.
该团队通过概念化，Liveschedule界面可能在白板上看起来像什么。试验多次迭代，考虑如何加载信息，从而来自于如何使用它。
From the whiteboard we moved to an Excel trial that supported additional functionality. We wanted to know if the trades groups would use a digital interface to update the status of their jobs. Over time we added some basic programming that not only displayed different jobs but also ranked them by priority.
试验证明是成功的。“商人在我们希望的所有方式中开始使用该系统并从中获得价值，”马特说。“电话呼叫已经减少，我们的I＆E团队更好地了解工作优先权和进度变化，并且在进步的工作中透明度越来越有。”
从想法到创新
“Liveschedule的美丽是它扩展了我们现有的维护调度和ERP平台的能力，”Matt解释说。“它无缝集成以增强显示器并提供集成的通信解决方案。”
Liveschedule已经产生了极大的积极影响。无需不断提供工作状态更新，我们的商人可以不间断地工作。它提供了改进的对优先级的理解，并提供了我们的I＆e团队的灵活性，以优化他们的工作流程来实现更有效的结果。我们还删除了就业人员的重复。
Overall we estimate an efficiency gain across our maintenance activities of more than five man-hours per day, or 1,300 hours per year, and this is just the beginning. LiveSchedule was launched to a test group of 20 tradespeople, supervisors and co-ordinators. Our vision is to roll out LiveSchedule to a further 30 personnel this year, which will improve engagement, efficiency and reliability outcomes even further.
We’re proud of the work of our I&E team in initiating and implementing this solution – which was the result of a Leadership Development training program with our partner G2 Innovation – a program which we were delighted to be named as a finalist for recently in the Australian Institute of Training and Development awards. This initiative also helped secure Viva Energy the title of 5th Most Innovative Company in the Australian Financial Review’s Top 10 ‘Most Innovative Companies’ for 2019 in the ‘Manufacturing and Consumer Goods’ category.
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